Refund policy

ALL SALES ARE FINAL.

We only accept returns or exchanges for product(s) damaged in-transit or if the incorrect item was shipped to you.

REFUNDS & EXCHANGES

To be eligible for a refund or exchange, you must first email us at sales@neauxnamenaturals.com within 15 days of the order date. Please include your order details (order number, order date, items purchased etc.) in the body of the email along with pictures of the damaged in-transit/incorrect item(s). Upon receipt of your email we will respond promptly and accordingly and make sure your replacement is sent out forthwith. If a replacement item is not available, we will refund the full purchase price.

WHY NO RETURNS?

The short answer is hygiene and safety. We do not want to resell potentially used items. Bacteria and germs are a real thing and it just would not sit well our conscience to do that to folks. Customer safety is really important to us and for that reason we have made all sales final.

Your satisfaction is our top priority. Please let us know how we are doing and how we can better serve you.

You can always contact us with any questions or concerns at info@neauxnamenaturals.com.